Have You Been Using Credit Cards Wrong All This Time?
At a Glance
If you’re not using your credit cards correctly, you’re missing out on free money. Yes, free. It might sound too good to be true, but a recent survey from CreditCards.com revealed that 23% of Americans are leaving real money on the table by not using their credit card perks and rewards to the fullest extent. As it turns out, the problem just boils down to a simple lack of knowledge — most people don’t know how credit cards work.
Wouldn’t it be nice to temper the sting of inflation with some extra cash in your wallet? Credit card rewards can be a valuable tool in reducing inflation’s impact on your budget, but their benefits can only be realized if you actively utilize them.
55,300
is the average points/miles balance among travel rewards credit cardholders.
People are highly confused about how their credit card rewards work
According to a 2019 J.D. Power Credit Card Satisfaction Study, only 36% of consumers fully understand the benefits their credit cards provide beyond basic rewards. In the CreditCards.com survey, 23% of respondents felt their rewards needed to be more valuable, 11% were unsure how to redeem them, and 9% found rewards programs confusing. Additionally, 9% of people cited that they were too busy to use their rewards (can you relate?), which makes sense given how much work it takes to nail down all the ins and outs.
The reasons people don’t redeem their rewards can vary, but one thing is for certain — confusion abounds.
Of course, some credit card features are more straightforward. Take balance transfers, for example. This type of credit card allows you to transfer the outstanding balance from one or multiple credit cards onto the new card. The primary purpose of a balance transfer card is to consolidate debt and potentially save money on interest charges.
Why are credit card rewards so confusing?
The J.D. Power study also revealed that users are particularly dissatisfied with how card issuers explain the terms and perks associated with their cards. Travel-related perks, such as free late checkout and free companion tickets, were cited as some of the most confusing credit card terms.
This confusion can be attributed to intense competition among card issuers, resulting in an “arms race” of benefits. To attract customers, credit card companies often introduce new perks that go beyond traditional rewards like cash back or travel points. While this is a great deal for consumers, users report needing clarification about how to use the benefits. After all, if you don’t know how to take advantage of a reward like free baggage check or companion ticket passes, are they a perk at all?
The study suggests that card issuers could improve customer satisfaction by enhancing their communication efforts and providing clearer explanations of how each perk works and how it can benefit cardholders. Some issuers have already started leveraging mobile apps to facilitate better communication with customers.
But, the onus isn’t solely on card issuers. Users themselves can take steps to proactively learn about their credit card’s rewards to take full advantage of the perks offered.
Even if you have figured out credit cards rewards to help you travel you may still need a little help with funding. If you’re considering a personal loan to fund your next trip, you can use Credello’s personal loan comparison tool below to see which loan is right for you.
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